Refund Policy
Last Updated: March 15, 2026
At Signature Stays, we believe in transparent and fair refund practices. This policy outlines how and when refunds are processed for cancellations, modifications, and other circumstances.
Refunds are applicable under the following conditions:
- Cancellations: As per our cancellation policy timeline
- Booking modifications: When stay reduction leads to refundable nights
- Service failure: In the rare event we cannot provide the booked accommodation
- Duplicate payments: Accidental multiple transactions
30+ days before
100% refund
15–29 days before
75% refund
7–14 days before
50% refund
3–6 days before
25% refund
Less than 48 hours
No refund
Standard rates
As per timeline
7-10 business days
Non-refundable rates
No refund
N/A
Peak season (Dec–Jan)
50% up to 14 days
10-12 business days
Group bookings
Per group contract
10-14 business days
- Credit/Debit card: Refunded to original card – 5-7 business days after processing
- Bank transfer/UPI: Credited to same account – 3-5 business days
- Digital wallets: Within 48 hours to same wallet
- Cash payments: Refund via bank transfer (details required)
All refunds are initiated within 48 hours of approval. International transactions may take 10-14 business days due to bank policies.
- No-show: Full charge, no refund
- Early check-out: Unused nights not refunded
- Pre-paid meals/activities: Non-refundable if cancelled within 48 hours
- Peak season non-refundable rates: 100% charge
- Weather/force majeure: No refunds unless property is inaccessible
To request a refund, please follow these steps:
- Email reservations@signaturestay.in with your booking reference
- Call +91 81059 58702 to confirm receipt
- Include reason for cancellation and payment details
- Allow 48 hours for acknowledgment
Important: Refunds are processed only after the scheduled check-in date has passed and cancellation is verified. Please ensure you have written confirmation of your cancellation.
We strongly recommend travel insurance to cover unforeseen circumstances beyond our policy.
Transparent, fair, and always guest-focused.