Cancellation Policy

Cancellations must be communicated in writing via email or through the booking platform. The cancellation effective time is based on Indian Standard Time (IST).

• Free cancellation: Up to 7 days before check-in – full refund
• Partial refund: Between 7 and 3 days before check-in – 50% refund
• Late cancellation: Less than 48 hours before check-in – no refund
• No-show: Full charge, no refund

All refunds are processed within 7-10 business days to the original payment method.

For bookings made under non-refundable rates or during peak season (December 20 – January 10), the following apply:

• Non-refundable rates: 100% charge at booking – no cancellations or refunds.
• Peak season: Cancellations require 14 days' notice for 50% refund; less than 14 days – no refund.
• Long weekends & holidays: Same as peak season policy.

• Early check-out: No refund for unused nights.
• Date modifications: Free if made 7+ days before arrival; subject to availability. Within 7 days, a modification fee of ₹1000 may apply.
• Reducing stay length: Treated as cancellation of reduced nights per policy.

For group reservations, separate terms apply:

• 30% non-refundable deposit required at booking.
• Cancellation 21+ days before: 50% refund of total.
• Less than 21 days: no refund.

Please refer to your group booking contract for exact terms.