Privacy Policy

We collect only the information necessary to provide you with a seamless and luxurious stay. This includes:

• Booking details: check-in/out dates, room preferences, special requests.
• Communication: emails, chat messages, or calls with our team.
• Website usage: cookies and analytics to improve your experience.

Your data helps us craft the perfect stay. We use it to:

• Process bookings and payments
• Personalise your experience (welcome amenities, room preferences)
• Communicate important updates and offers
• Comply with legal requirements (guest registration)
• Improve our services and website

We employ industry-standard security measures to safeguard your information:

• Encryption: SSL certificates for all online transactions
• Access control: Only trained staff have access to guest data
• Secure servers: Regular backups and monitoring

Your information is never sold or shared with third parties, except when required by law or for essential service providers (payment gateways, travel agents).

Our website uses cookies to enhance your browsing experience. These tiny files help us remember your preferences and analyse site traffic. You may disable cookies in your browser, but some features may be limited.

• Analytics cookies (Google Analytics) – anonymous usage data
• Marketing cookies – to show relevant offers (only with consent)

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Ask for deletion (subject to legal obligations)
• Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Our website may contain links to external sites (travel guides, booking partners). We are not responsible for their privacy practices and encourage you to review their policies.